As a Support Engineer, you will act as the primary point of contact for partners, customers, and internal users interacting with our digital products. Your responsibilities will include technical troubleshooting, onboarding support, and maintaining strong communication between stakeholders and the development team. This role combines problem-solving, technical expertise, and customer support skills.
Who are we?
VCSW is a dynamic and innovative company in the financial services sector. Our mission is to simplify the complex processes surrounding social legislation and regulations. We are a unique player in our industry, leveraging state-of-the-art technologies and automated services to deliver unparalleled results. Our team of 35 members, including 6 developers, operates in an open and collaborative environment where initiative and diversity are highly valued. As market leaders in the field of social legislation and regulation, we help companies achieve significant savings and create added social value.
We achieve this together with our partners, including, de Goudse Insurances. Our clientele includes both large, multinational corporations as well as smaller, local businesses, representing a diverse range of industries. Whether our clients are household names or up-and-coming startups, we are committed to helping them achieve significant savings and increased social value.
Responsibilities
- Assist partners in connecting to the Datahub API, ensuring smooth integration and troubleshooting connection issues.
- Support customer onboarding to the Datahub, including guiding them through the consent flow and ensuring they can configure permissions correctly.
- Respond to and resolve tickets from partners, customers, and internal users for the Datahub and the VCSW Digitaal platform.
- Investigate and address minor bugs by implementing simple fixes; escalate complex issues to the development team with clear documentation.
- Act as the first point of contact for inquiries, ensuring professional and timely communication with all stakeholders.
- Maintain and update technical documentation, FAQs, and support resources to improve self-service options for users.
- Collaborate with the development team to ensure seamless delivery of fixes, enhancements, and updates.
- Track and report recurring issues to identify trends and propose solutions for long-term improvement.
- Participate in regular syncs with the development team to relay feedback from users and provide insights into common pain points.
Key Skills and Qualifications
- 1-3 years’ experience in a technical support or customer-facing role, ideally in a SaaS or API-driven environment.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong understanding of APIs, including basic troubleshooting (e.g., reading logs, interpreting errors).
- Familiarity with onboarding workflows, user permissions, and consent-based systems.
- Basic programming or scripting knowledge to address simple bugs or analyze technical issues.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Experience using ticketing systems (e.g., Jira) and collaboration tools (e.g. Confluence).
- A customer-focused mindset and the ability to build positive relationships with stakeholders.
- Fluency in Dutch is preferable.
Our offer to you:
- We believe in recognizing and rewarding your experience and expertise, and we are open to discussing your salary to ensure fair compensation.
- A hybrid work model with flexible working hours, so you can balance your personal life with your career.
- A 50/50 pension plan, because we care about your future financial security.
- Travel allowance to cover your expenses and make your life easier or OV- business card for travelling by public transport.
- 24 Paid Vacation days and 5 extra required Mandatory days.
Curious to find out if we are a match?
Are you looking for a challenging role where you can combine your technical skills and customer-focused approach? We would love to get to know you better over a cup of coffee. Send us your resume to [email protected], or apply directly by clicking the button below.
